Laptops
Big
box stores attempt to lure people in with cheap laptop sales,
then moving in for the kill with expensive warranties with so
many exclusions that they're practically worthless. The
customer ends up paying top dollar for inferior products with
poor build quality and no local support. When the laptop
breaks, they take it back to the sales agent only to find out
the laptop has to either be sent away to the manufacturer or
cost more than it's worth to fix it.
At Northern Protocol Inc. we take a unique approach to laptop
sales. Our formula is a seemingly simple one:
Quality
The reality is that there are no corners to cut in laptop sales.
When you slash the price, the customer will suffer as there's no
benefit to the box store or manufacturer to look after them.
The more features at the seemingly too good to be true price,
the more likely that the overall quality of the laptop is
extremely poor and prone to failure.
We have a unique opportunity at Northern Protocol Inc. Not
only do we offer laptop sales, we also offer laptop repairs.
We repair hundreds of laptops each month of every make and
model. What this enables us to do is know which laptops
are disposable and which are actually worth a second look.
We hand pick what laptops we sell. They are carefully
thought out based on value and build quality.
Reliability
There's nothing worse than being in the middle of an urgent
project and having your laptop break down. Laptop repair
can be expensive and time consuming. Manufacturers often
erase your hard drive before sending it back. Time, your
most valuable asset, is lost waiting to get your computer back.
Costs of a break down can often add up to more than you paid for
the laptop to begin with.
While things do happen to even the best of laptops, it is
possible to minimize the odds. This certainly isn't done
by selling cheap, disposable products and expensive warranties.
Investing that little extra up front increases the likelihood of
a good return on your investment.
Being familiar with the manufacturing process, the process
companies like Dell, Acer, HP and Sony use to procure product
lineups, typical product failures and what goes into each
machine enables us to recommend the most likely products to give
you reliability and value.
Service
At a big box store, you're a number. The name of the game
is to sell you as much as possible, as quickly as possible, and
hope they never see you again until you want something else.
Their focus isn't referrals. Their entire premise is based
on big advertisements and "cheap" prices to ring up the sales
numbers.
At Northern Protocol Inc., each referral is a valuable asset.
They are not achieved by selling cheap, disposable products.
They're achieved by giving quality products and service.
Our technicians have years of hands on experience. We are
experienced, seasoned professionals that can address all your
questions. We do not offer commissions. In fact
we're
not
even sales people, we are geeks with a passion that we want to
share. We are also here to call on any time you need us.
You are not a number to us and we aim to make things simple for
you.
Warranty
The sales agent closes the deal. You commit to the laptop.
Smoothly they bring out their extended warranty flyer, telling
you how you're just asking for trouble if you don't buy this
expensive add-on. You are told how you won't get any
service if you don't buy it, how essentially useless the
manufacturers warranty is and how you won't have any recourse
with the store after 30 days.
It's understandable why. They have to make money
somewhere. Extended warranties are almost 100% profit.
Half of it goes to the sales representative that sold it to you.
It's a gravy train for the box store but seldom any value for
the consumer. When you buy a laptop from us, we'll take
care of it for the first year at no extra charge. Whether
fixed in house or sent to the manufacturer on your behalf, we'll
take care of everything.
It doesn't get any easier than that.
Before you buy your next laptop, come in and see us. Spend
some time with the experts that know computers. Contact us now to find out what we
can do for you.
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