Terms, Conditions and Warranty

If you are not satisfied with your purchase, we offer a seven (7) day exchange or credit guarantee under the following conditions:

Some exceptions apply:

No cash refunds.

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7 day return

All OEM products, computers, and unopened retail products are eligible for a 7 day return as outlined above.

180 day exchange

Any OEM or retail parts with a manufacturers defect will be exchanged within 180 days from date of purchase. Parts will be exchanged “over the counter” based on availability. You may upgrade the part for any difference in sticker price at your discretion.  After the 180 days, we can return products to the manufacturer on your behalf.  You are responsible for any costs incurred. ie. shipping.

30% restocking

All special order items are subject to a 30% restocking fee to cover restocking and shipping charges from the supplier.

Fix or free

We have a small fee you pay for us to complete a full inspection of your whole computer, from the internal workings to the mechanical hardware.  If, for whatever reasons, we believe your computer requires further attention and/or new replacement parts, we will itemize this for you along with an additional associated costs to complete the repair. At that time, you will be billed for the inspection and any further repairs in addition. If you decide not to go ahead with the further repairs, you are only responsible for the cost of the inspection, and your computer returned to you at that time.

However, if our highly skilled team of technicians feel that it would be cost ineffective to continue from here, then there will be no charge at all for the inspection and your computer will be returned free of charge. In this case, you will be given options for your future computer needs and a decision can be reached at that time as well.

Delivery and labour charges

Delivery and labour charges are non-refundable. All shipping charges are the responsibility of the client.

Invoices

Invoices are required for all refunds, exchanges and warranty service. We are not responsible for lost invoices. Fee for looking up invoices is $40.00 without exception.

Store Credits

Northern Protocol Inc. credits are valid for one (1) year from issue date. Northern Protocol Inc. assumes no responsibility for lost credit notes. Credit notes can not be reissued.

Warranty and Tech support

Computers:
In shop warranty service is provided for our systems for one (1) year from date of purchase. Labour is warranted for one (1) year from date of purchase. Systems must not be tampered with to qualify for warranty repair. Software, negligence or lightning/electrical damage does not qualify for warranty repairs. Normal shop rates will apply for all service performed in these instances.

On site warranty is subject to travel charges.

Warranty is FOB our location unless indicated otherwise. We facilitate any warranty repairs or product replacement on computer systems for the one (1) year warranty period.

Software:
Due to copyright laws, software is non-returnable. The client’s sole remedy is through the software company. Technical support is provided through the respective company.

All software is supported on a best effort basis. Unlicensed software is not supported.

Used Parts:
There is a 14 to 30 day warranty on all used parts as specified at time of sale, provided we install them. An installation charge will apply to install and test the part(s). Any used part(s) that we do not install will have no warranty on them.

Accessories and Components:
After the initial six (6) months, all accessories and components must be sent to the manufacturer for warranty service. In many instances we can send the product to RMA on your behalf. Shipping charges will apply.

Services:
All computer repairs are warranted for seven (7) days from the day that the repairs were performed. Some repairs have longer warranties.  Ask us for details.  User negligence will not be covered under warranty.

Backups

You are responsible for backing up and maintaining backed up copies of software and data files as and when required. We can not be held responsible for lost data, no matter how caused.

International Orders

Due to increasing amounts of well-documented international credit card fraud, no international orders will be accepted via this method. All international orders must be paid in full, in advance, by Traveller’s Cheque, certified cheque, money order or Paypal. Items will not be shipped until payment clears. Please allow 7 – 10 days for bank processing.
Shipping will be provided through our carriers only.

Site Charges

Prices do not include site charges. Site charges are an additional fee and vary on the location of the site.

Overdue accounts and items left unclaimed

We are not responsible for any item left in the office for more than thirty (30) days from delivery date. Items will be sold to recover any overdue accounts or sent to recycling, at our discretion. Accounts will be considered overdue if unpaid more than thirty (30) days from the date the service was performed. All overdue accounts are subject to a 2.8% interest charge per month. Accounts left outstanding may be submitted to collections. Additional fees may apply.

Although we will exercise due diligence to contact you, failure to do so does not void your obligations.

Cheque Policy

All cheques must be imprinted with company or personal information, including account numbers. All dishonoured cheques will be subject to a $30 NSF and $20 handling charge. NSF accounts must be paid out in cash, certified cheque or money order. Cheques are not accepted at our office.

Indemnity

While we make every effort to protect your interests, computer(s) and data, you agree to indemnify Northern Protocol Inc., it’s Directors and employees, from any and all claims, losses, costs, expenses and damages which may have occurred or by reason that your computer(s) or any data stored therein is damaged, compromised or lost during the service or transportation by any of the Corporation’s Directors or employees no matter how caused. You understand that the Directors are authorized to bind the Corporation.

Errors and Omissions

While we make every effort to ensure accuracy of our information and pricing, unfortunately typographical and other errors and omissions do occur. Northern Protocol Inc. assumes no liability for the accuracy of information on this site or in our correspondence. We reserve the right to make corrections as we become aware of them and to cancel or refuse any order for the product that was listed incorrectly. All pricing must be confirmed prior to taking delivery. If a product offered by Northern Protocol Inc. is not as described, your sole remedy is to return it to us for a refund.