Testimonials
Ida L. says
Thank you for all your help in setting me up with my laptop. Everything is working just great and I am very satisfied with everything. I hope I do not have to use your 10% off coupon or visit you for any reason for at least the next 2-3 years. Thanks again for all your help.
Gina Sparrow says:
After making the trip down to Apple Canada and a negative response from a different Apple repair shop locally, I conceded defeat…I spoke to the Owner Aaron Weston and explained by situation. He flashed me a smile and said ‘Bring it in to our ‘mac guru’ John and we’ll see what we can do!” The following week I showed up with my Macbook Air in hand. The warm and friendly Veronica greeted me at reception, took my details and sent me off with a feeling of certainty that my Macbook Air would live again.
Within 24 hours I received a text message to my phone, it was Northern Protocol asking me to phone the shop, they have news! All was not lost and John would be able to fix my computer no problem. Aaron went over the diagnosis, pricing and options in language that I could understand. Their customer service really stands out!
It is with much appreciation that I write this testimonial to Aaron and his team at Northern Protocol. Even if my computer were renedered useless, I would’ve left feeling well tended to and sure to visit this local business again.
View the entire testimonial here.
Marcel Ouimette says:
I have to say thanks. My computer wasn’t working after picking it up [from] being repaired. When I got it home it was still frozen in the screen. Northern Protocol took the time in coming over to my condo and in a few minutes got it working. Going out of their way.</p>
Thank You!
Anne Casey says:
Hi Team:
Thank you very much for all of your support and superb customer service! I will definitely be recommended your services to people I know. Extra thanks to John for installing the sound file for me, I cannot tell you how much I appreciate it as I am unemployed.
Thanks again
Larry Hurd says:
Aaron Weston and the team at Northern Protocol have consistently provided service way beyond the call of duty. They keep my computers operating at their peak and are always making me aware of new technology that may be helpful to my business. As a video editor, I am running both Macs and PC’s and am very happy that Northern Protocol is here in Barrie and that I don’t have to take my computers to Toronto for repairs or tune-ups.
Northern Protocol works in a high tech. field yet they provide old-fashioned service. I like the fact that each time I deal with them Veronica calls to make sure I am completely satisfied with their work. These guys are beyond two thumbs up!
Tom Bookey says:
Aaron
Just a wee note to express my appreciation for the work you and your capable staff performed on my desktop computer this week.
I was totally stumped on how to overcome the problem of “an unsigned driver” relating to my monitor calibrator but you have solved the nasty problem. The computer works as it should now and I am so very pleased.
Thanks again
John Gray says:
Aaron
I wanted to thank you and the staff at Northern Protocol for the great job you did on my new computer. Building a custom computer is a difficult task in itself, but add to that a combination of special needs software and you have your work set out for you. Not only did your expert technicians succeed in creating a state of the art computer, the delivery and set up was professional as well as friendly and informative. Understandably I had many questions. They were handled in a friendly and informative manner.
Like any new high-tech device, there may be an adjustment or two. Your after sale support was excellent. Personally delivering and setting up my computer on your own time, on a Sunday evening, is over and above the call of duty. I am also impressed with your remote support. Having my computer fine tuned from a remote location is not only an efficient way of providing technical support, the customer has the peace of mind of knowing his computer is being serviced without having to take it to a shop or wait for a service technician to show up at his location.
I can say with confidence I recommend you and Northern Protocol for all computer sales and service needs. You also have permission to forward this email to any potential customers.
Thanks again
Cheers
This email was generated using voice recognition software installed by Northern Protocol
Rayda Sinni says:
I would recommend Aaron (Northern Protocol) to anyone looking for IT efficiency, professionalism and promptness. We have been using this company for the past 8 years and we have been extremely satisfied by their team.
Mary Van Essen says:
Aaron and his company sell high quality new and used computers and back up their products with excellent service and warranties. I am very pleased with a laptop purchased from them. I was extremely impressed with their speedy repair of another computer — in 24 hours they had it up and running with a new hard drive, complete with programs and updates.
Their staff are knowledgeable and friendly, keeping you posted at every step of the repair process. In the future we will only buy computers from Northern Protocol because we know they sell a quality product and provide superior service. Northern Protocol is a sponsor of Welcome Wagon’s business program, and it’s with pleasure that I represent this company.
Amanda Chamberland says:
When I first called Aaron I was in a panic mode because my external hard drive had crashed and I thought I lost all my files on the drive. Aaron was able to keep me calm and helped me right away. Within a couple of hours he had all my files backed up on cd’s. Thank goodness for Aaron, he saved the day and my insanity. I know if I ever need any IT help or just to ask a question I know who to call.
Required fields not completed correctly.