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Terms and Conditions

If you are not satisfied with your purchase, we offer a seven (7) day exchange or credit guarantee under the following conditions:

  • Product must be returned clean, in original packaging and in a condition suitable for resale. All instructions, software and accessories must be included. Opened retail items are not eligible for return.
  • Original invoice must be presented at time of request for exchange or credit.

Some exceptions apply:

  • Computer software, DVD’s or books are not returnable in accordance with Canadian copyright law.
  • Special orders are subject to a 30% restocking charge.
  • Consumable products, such as ink cartridges, laser toners or floppy disks are non-refundable.
  • Computer systems are not refundable. If any issues arise we will work diligently to resolve them as quickly as possible.
  • New laptops are not returnable once the outer packaging is opened. Our suppliers will not allow us to return them in anything other than factory sealed condition.

We do not offer refunds unless specified otherwise below.

Product refunds

While we do everything we can to ensure the accuracy of the information we provide errors can be made.  If we have made an error in our representation of a product we will provide a full refund of the product provided it is returned undamaged within 7 days of purchase.

7 day return

All OEM products and unopened retail products are eligible for a 7 day return as outlined above. Computer systems and laptops are not eligible for return.

180 day exchange

Any OEM or retail parts with a manufacturers defect will be exchanged within 180 days from date of purchase. Parts will be exchanged “over the counter” based on availability. You may upgrade the part for any difference in sticker price at your discretion. After the 180 days, we can return products to the manufacturer on your behalf. You are responsible for any costs incurred. ie. shipping.

30% restocking

All special order items are subject to a 30% restocking fee to cover restocking and shipping charges from the supplier.

Deposits

Deposits are given as an unalterable commitment to purchase or complete a contractual agreement. Upon receipt of a deposit Northern Protocol Inc. incurs certain expenses to ensure that we deliver the goods and/or services as contracted. As such, deposits are deemed to be non-refundable.

Fix or free

We have a small fee you pay for us to complete a full inspection of your whole computer, from the internal workings to the mechanical hardware. If, for whatever reasons, we believe your computer requires further attention and/or new replacement parts, we will itemize this for you along with an additional associated costs to complete the repair. At that time, you will be billed for the inspection and any further repairs in addition. If you decide not to go ahead with the further repairs, you are only responsible for the cost of the inspection, and your computer returned to you at that time.

 

However, if our highly skilled team of technicians feel that it would be cost ineffective to continue from here, the inspection fee will be refunded or credited towards other services at your discretion and your computer will be returned free of charge. In this case, you will be given options for your future computer needs and a decision can be reached at that time as well.

Delivery and labour charges

Delivery and labour charges are non-refundable. All shipping charges are the responsibility of the client.

Invoices

Invoices are required for all returns, exchanges and warranty service. We are not responsible for lost invoices.

Store Credits

Northern Protocol Inc. credits do not expire but must be presented at time of redemption. Northern Protocol Inc. assumes no responsibility for lost credit notes.

Warranty and Tech Support

Computers:

 

In shop warranty service is provided for our pre-built systems for one (1) year from date of purchase. Labour is warranted for one (1) year from date of purchase. In shop warranty service is provided for our custom systems for two (2) years from date of purchase. Select custom computer systems carry a five (5) year warranty – ask us for details. Labour is warranted for two (2) years from date of purchase. Select custom computer systems carry a five (5) year labour warranty – ask us for details. Systems must not be tampered with to qualify for warranty repair. Negligence or lightning/electrical damage does not qualify for warranty repairs. Software problems are only covered on select five (5) year warranty custom systems. Normal shop rates will apply for all service performed in these instances.

 

On site warranty is subject to travel charges.

 

Warranty is FOB our location unless indicated otherwise. We facilitate any warranty repairs or product replacement on computer systems for the duration of the warranty period.

 

Software:

 

Due to copyright laws, software is non-returnable. The client’s sole remedy is through the software company. Technical support is provided through the respective company.

 

All software is supported on a best effort basis. Unlicensed software is not supported.

 

Used Parts:

 

There is up to 30 day warranty on all used parts as specified at time of sale, provided we install them. An installation charge will apply to install and test the part(s). Any used part(s) that we do not install will have no warranty on them.

 

Accessories and Components:

 

After the initial six (6) months, all accessories and components must be sent to the manufacturer for warranty service. In many instances we can send the product to RMA on your behalf. Shipping charges will apply.

 

Services:

 

All computer repairs are warranted for fourteen (14) days from the day that the repairs were performed. Some repairs have longer warranties. Ask us for details. User negligence will not be covered under warranty.

Backups

You are responsible for backing up and maintaining backed up copies of software and data files as and when required. We can not be held responsible for lost data, no matter how caused.

Hardware failures

We will work diligently to repair your computer and with the utmost care. Sometimes, due to the nature of computers and the reality that they’re in the shop for repairs, failures may occur while on our bench. While we do our best to avoid such failures they can and do happen for reasons beyond our control. As such we can not be held responsible for failures of equipment, software, etc.

International Orders

Due to increasing amounts of well-documented international credit card fraud, no international orders will be accepted via this method. All international orders must be paid in full, in advance, by Traveller’s Cheque, certified cheque, money order or Paypal. Items will not be shipped until payment clears. Please allow 7 – 10 days for bank processing.

 

Shipping will be provided through our carriers only.

Site Charges

Prices do not include site charges. Site charges are an additional fee and vary on the location of the site.

Overdue accounts and items left unclaimed

We are not responsible for any item left in the office for more than thirty (30) days from delivery date. Items will be sold to recover any overdue accounts or sent to recycling, at our discretion. Accounts will be considered overdue if unpaid more than thirty (30) days from the date the service was performed. All overdue accounts are subject to a 2.8% interest charge per month. Accounts left outstanding may be submitted to collections. Additional fees may apply.

 

Although we will exercise due diligence to contact you, failure to do so does not void your obligations.

Cheque Policy

All cheques must be imprinted with company or personal information, including account numbers. All dishonoured cheques will be subject to a $30 NSF and $20 handling charge. NSF accounts must be paid out in cash, certified cheque or money order. Cheques are not accepted at our office unless prior arrangements have been made.

Indemnity

While we make every effort to protect your interests, computer(s) and data, you agree to indemnify Northern Protocol Inc., it’s Directors and employees, from any and all claims, losses, costs, expenses and damages which may have occurred or by reason that your computer(s) or any data stored therein is damaged, compromised or lost during the service or transportation by any of the Corporation’s Directors or employees no matter how caused. You understand that the Directors are authorized to bind the Corporation.

Errors and Omissions

While we make every effort to ensure accuracy of our information and pricing, unfortunately typographical and other errors and omissions do occur. Northern Protocol Inc. assumes no liability for the accuracy of information on this site or in our correspondence. We reserve the right to make corrections as we become aware of them and to cancel or refuse any order for the product that was listed incorrectly. All pricing must be confirmed prior to taking delivery. If a product offered by Northern Protocol Inc. is not as described, your sole remedy is to return it to us for a refund.

Restricted Uses

Unauthorized copying or commercial publication or exploitation of text, images, audio and video clips and other content of this website, including publication, retransmission, broadcast, circulation, selling, reproduction or redistribution, except as authorized by Northern Protocol Inc., is specifically prohibited. Anyone wishing to use any text, images, audio and video clips and other content for commercial use, publication, or any purpose other than fair dealing as defined by Canadian law, must request and receive prior written permission from Northern Protocol Inc.. You covenant and agree not to use any screen scraping, framing, bots, spiders, crawlers, avatars, intelligent agents or other automated processes on this website or its content without Northern Protocol Inc.’s written consent.

 

Permission for such uses may be granted on a case-by-case basis at the sole discretion of Northern Protocol Inc.. A usage fee may be assessed depending on the type and nature of the proposed use.

Warranty

By downloading, printing or otherwise using text, images, audio and video clips and other content from this website, users agree and warrant that they will limit their use to fair dealing and will comply with all other terms and conditions of this website, and will not violate the rights of Northern Protocol Inc. or any other person or entity.

 

Northern Protocol Inc. makes no warranty, representation or covenant that use of the text, images, audio and video clips and other content displayed on or available through this website will not infringe the rights of third parties other than Northern Protocol Inc.. Furthermore, Northern Protocol Inc. makes no warranty, representation or covenant that the Northern Protocol Inc. web-site and any text, images, audio and video clips and other content accessed from or available thereon will be uninterrupted, error free or corrected in the event of discovery of any errors, free of viruses or other harmful components, nor for any breach of security or any damage to your computer system or loss of data that may result from accessing, downloading, or using this website or any materials from it.

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW NORTHERN PROTOCOL INC. DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND COVENANTS RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEB SITE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT REPRESENTATION, WARRANTY OR COVENANT OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, EXCEPT WHERE NORTHERN PROTOCOL INC. SPECIFIES OTHERWISE EXPLICITLY IN WRITING.

Limitation of Liability and Indemnity

IN NO EVENT WILL NORTHERN PROTOCOL INC. OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF ACCESS TO, OR USE OF THIS WEB SITE, OR DELAY OR INABILITY TO USE THIS WEB SITE, OR ANY INFORMATION CONTAINED IN THIS WEB SITE. NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.

Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, without giving effect to any principals of conflicts of law. The parties irrevocably agree that the Courts of Barrie, in the County of Simcoe, Ontario, Canada shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the Barrie, Ontario Courts.

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705.739.2.FIX (349)