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Aaron and his team are dedicated to customer service along with honest, helpful and prompt communication. I brought my laptop in for a screen replacement and tune-up and it was promptly done. Even when the screen they installed came with one faulty pixel, they promptly contacted their supplier and it was replaced again, no questions asked. Speaking of questions, I’m an experienced user but always have questions of the basic and trending variety, and Aaron and his staff have been nothing but helpful, courteous and very informative.

I am writing to thank Aaron and the staff of Northern Protocol for their recent support. I am way behind the times and just got the internet in my home for the first time this week, Prior to this, I took my tower in to their shop to have my data removed. The staff was very supportive and explained to me what I needed to know. I now realize that this company can provide the technical support I will need in the future as I learn and use my system. The hesitation I had in getting on-line at home was the concern that I would need a trusted company to confer with and now |i realize I have found this in Northern Protocol.

With thanks, Mandy.

I’ve always been able to troubleshoot my computers on my own, but last year I finally ran into an issue I couldn’t resolve. Northern Protocol was able to find the issue and retrieve all of my data. The process took a number of days and I was pleasantly surprised that NP would call every couple of days with an update on their progress so I wasn’t kept in the dark about how it was going.

Dear Aaron:

My partner, Wayne Anderson and I are huge Northern Protocol fans!!!  We are home computer users.

I became a Northern Protocol client because a very dear friend of mine had a computer disaster.  All of her company computers were “fried” by an electrical storm.  When she told head office that she was going to call in Northern Protocol, they would not hear of it!  “If anyone was able to restore anything on the computers, which was doubtful, it would be them and not “someone in Barrie!”  They came up from Toronto, retrieved the computers, and were unable to restore one thing on Marlene’s computers.  She called Northern in desperation and you miraculously restored absolutely everything on her computers!!!

Hence, I have been a devoted Northern Protocol customer for years.  I boast about Northern Protocol every chance I get.

Jim Losee has been helping Wayne and I since being in your employ.  He had only been with you about one week when he paid us his first visit.  Wayne and I are “antiques”, but Jim is infinitely patient with us.  He listens, assesses the situation and accommodates our needs in what will be the best and easiest manner for our use.  He is a true gem.  It is very comforting to know that when we need help, we can reach out to Jim, whom we hold in high regard.

Aaron, thank you for your television commercials

When you are out of the Country and your computer fails you, who do you call? Aaron at Northern Protocol. I am originally from Barrie Ontario and since have moved to the United States. I was experiencing a few issues and technical difficulties with my laptop. I messaged Aaron and asked for his help, and though we are now in two different countries, he was able to use a program to work directly inside my computer and correct what needed correction, add and delete what was needed for the performance of my laptop to get back on track. Aaron dedicated over 2 hours of his time tonight, to the satisfaction of his client, myself. His dedication to all his clients, local and far is why, Northern Protocol is still my #1 choice that I trust to get my computer issues resolved.

Thank you for your time tonight Aaron.

All the best, Lori Bonamie.

I would like to take this time to give a Huge Shout Out to Northern Protocol Inc. – Computer Repair and Sales for helping me choose and purchase a refurbished Off Lease Laptop that truly rocks! With High Performance and Productivity along with business-class control for simplified management makes this a Perfect Choice for my personal and business needs. I was also very happy with their team of experts who set up my laptop and had everything installed and ready-to-go for me! Thank you Aaron Weston!

Aaron has gone above and beyond the level of expectations in regards to the service and quality of product he has provided and delivered us since the first day we met (by coincidental chance as he came highly recommended), through a mutual colleague. I have gotten to know this company over the past few months and what is mind blowing is every time I have interacted with this business I constantly have been treated with the highest level of service and appreciation.

 

I respect the fact that they have always been honest and upfront with me and instead of “up-selling,” or “pushing product or service,” instead they took the time to explain what would best suit mine and my business needs from a economic standpoint. Which is very rare I find these days. Aaron especially always made me feel like the door is always open so you know you aren’t just a quick sale or turnover but yet building a long relationship. Typically I don’t do “reviews,” but when a company goes above and beyond for me, I feel this is the least I could do in appreciation by letting others know they are in good hands!

You can’t say enough good things about this business. They walked me through purchasing a gaming computer for my son with ease. Each staff member I was in contact with was able to answer all my questions in a friendly manner which I was able to understand. From the front desk staff to the technicians who put the unit together, everyone was excellent. I would buy another computer here or take a computer here to be fixed without hesitation.